Buyer's rights and return policy

The Seller does not guarantee its customers the availability or delivery time of the products offered on its website except for products in which a certain guarantee is expressly cited.
The catalog shown is merely indicative since the
manufacturers or distributors do not communicate in advance the
stock or guarantee delivery times. This situation prevents Him
Seller the possibility of accurately informing his customers about
the availability of the products as well as to guarantee a delivery period
determined delivery that, in any case, will depend on the time it takes for the
manufacturer or distributor in supplying the product.

The Seller guarantees its customers the possibility of canceling their order at any time and without any cost as long as the cancellation is
communicate before the order has been made available to the
carrier for shipment.

The client will have a period of fourteen days from receipt of the
request to terminate the contract and return the product
acquired. The client will inform the Seller within the period
stipulated and by any means admitted by law, your desire to
exercise the right to terminate the contract. The returned order
must be delivered together with the delivery note and, if applicable,
invoice issued to the Seller, with the Seller bearing the costs of
return.

The customer may return any item purchased at El
Seller as long as the products have not been opened or used and retain their original seal or packaging. In these cases, the
Seller, will return the purchase money through a credit in the
credit card, by bank transfer to the account
indicated by the client or by crediting his personal account.
If a product other than that requested by the customer is delivered by
error of the Seller, this will be withdrawn and the
correct product without any additional charge to the buyer.

For any incident related to the return of items from
our store you can contact our Customer Service Department via email: info@mundo-de-brujas.com

If your order is returned to Mundo De Brujas, either because it failed in the
address of the recipient, or because the package remains more than 14
calendar days at the Post Office (in certified shipments), the customer will be invoiced for the reshipping costs to receive the item again.
order. If you do not want to be responsible for these costs, the order will be refunded, subtracting the shipping costs already issued.

The recipient must check the order at the time of delivery. If it has signs of having been opened, if it shows any deterioration, or if it is not received within the indicated period, the client must direct their doubts or complaints to Mundo De Brujas, through the contact form on the website or through the direction of
email info@mundo-de-brujas.com, in which you must detail the purchase data: User name, ID, Order date and number, reason for the claim and, if appropriate, a photo or document attach.

The customer will have the possibility of canceling his order at any time and without any cost, provided that the cancellation is communicated before the
order has been made available to the transport agency. Otherwise, you must wait to receive the order to process your order.
return, with the cost of shipping the item being borne by the customer.
product.

Mundo De Brujas will only accept returns if the package is closed or has been damaged in transport, and within a maximum period of fourteen calendar days from receipt of the product.